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Help with Your Subscriptions

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Help with Zinio

* NEW: Renewal notifications may be sent as early as four months before your active subscription will expire. You can verify the number of issues remaining on a subscription purchased through Zinio.com or one of our mobile apps by clicking here (sign in if prompted).

* NEW: If you made a qualifying purchase for the $10 Zinio bucks promotion (for select users) that ends February 2, 2012 at midnight PST, please allow 48 hours to receive an email with your code.

* NEW: The Feb-12 issue of National Geographic Interactive will be slightly delayed this month. It will be delivered to subscribers as soon as the implementation of interactive features is complete.

* NEW: Are you having trouble downloading onto your mobile device or receiving a "network problem has occurred please try again later" message? We are currently investigating this problem. Please try downloading your magazine again later as we work to resolve this issue.

* NEW: Experiencing a crash with version 2.2.1 of the iPad app? Please see our 2.2.1 and iOS 5 FAQ.

* NEW: Having trouble with a QVC offer related to your purchase of an iTouch or Pandigital device? Click here.

* NEW: Are you trying to turn CONTINUOUS SERVICE on or off? Click here.

* NEW: Zinio has an app for Amazon's KINDLE FIRE! If you have a Fire and would like to install the Zinio app now, click here.

* NEW: Having trouble locating the sign in link on your iPad? Having trouble seeing your 2011 issues?. Make sure you're in the READ section of the app to sign in to your account. Use the year selector to choose another year to view issues from that year.

* NEW: Having trouble using a service credit code or "Perk"? Please note the following: 1) the code must be used on Zinio.com; 2) it cannot be applied in the Shop section of a mobile app, or in conjuction with Paypal (an "invalid code" error will result); 3) to verify the amount applied on your order, click here, then select "View Order History" and click "view" to verify credit applied. Service credit FAQ.

* NEW: Looking for more information about the Zinio Perks program? Please note that our holiday promotion to issue automatic perks for gift card purchases is over.

* NEW: Zinio Reader 3 (ZR3) for PC and Mac has been retired.

* NEW: Want to switch your print subscription over to Zinio?



frequently asked questions

READER 4 (Mac or PC) iPad Android Account and Subscription Questions



Still need help?
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If you are unable to find answers to your questions through our FAQs and require assistance over the phone, you can reach us Monday-Friday, 7am-6pm PST at 888-946-4666. If you would prefer assistance by email, please click here to submit your request.