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13 Min.
inside the fight for pennsylvania

ALL SUMMER LONG, JOE BIDEN SURROGATES in Pennsylvania lived in fear of a rerun of 2016’s Nightmare on Election Night, when the Democratic candidate for president, after leading in the polls for weeks, lost the state to Donald Trump by less than one percentage point, clearing his path to the White House. Their biggest concern was tactical: By avoiding in-person campaigning during the pandemic, Biden insiders worried, the former VP was ceding a big advantage to Trump, who, coronavirus be damned, was holding boisterous rallies across the Keystone State and, by proxy, knocking on millions of doors, just as he’d successfully done four years before. Fast forward to early fall, though, and suddenly Biden was everywhere—on a tour of western Pennsylvania with whistle stops in Pittsburgh, Latrobe, Greensburg and Johnstown;…

4 Min.
anxious at work? try this

RECESSION, UNPRECEDENTED unemployment, a pandemic— there’s a lot to be anxious about these days. In fact, researchers who monitor public sentiment on Twitter have determined that 2020 is, by far, the worst year since they began monitoring things in 2008 (itself not the best of times). Every week on LinkedIn Live as part of Newsweek’s new video interview series, I interview authors, business leaders and other thinkers who can help us learn how to become just a little “Better” at what we do. Recently, New York Times bestselling author Chester Elton, co-author of All In, The Carrot Principle and Leading with Gratitude, joined me to share four tips about how we can get smarter about managing our anxiety—and others’—in the workplace. Overcommunicate. “When there’s a gap in communication, that gap gets filled,…

9 Min.
the two chinas dilemma

AVOID WAR, DEFEND AMERICA, RECOGNIZE TAIWAN by Gordon G. Chang THE UNITED STATES SHOULD immediately extend diplomatic recognition to the Republic of China. This move will advance the interests of the 23.8 million people of Taiwan, help defend 331 million Americans and deter one angry and increasingly dangerous tyrant in Beijing. On January 1, 1979, the United States switched recognition from Taipei to Beijing as the sole government of China. American strategists thought they needed the help of the People’s Republic of China in the Cold War. The core assumption of a half-century of American “engagement” policies—that a Communist regime would become benign as it integrated into the liberal international system—could not have been more wrong. China, partly through the support of America, has become a strong state. That strong state, however, now spreads…

1 Min.

The 2021 America’s Best Customer Service rankings were identified from the results of an independent survey of more than 25,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers evaluated several brands: in total, 160,000 evaluations were collected. The awarded brands each received, on average close to 100 evaluations from customers. The survey was conducted on retailers and service providers from 160 categories, providing results for customer experiences in traditional retail, online and service segments. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share. The final assessment and rankings were based on the Likelihood of Recommendation (50% of the final score) and five evaluation criteria (also…