From the Editor
“They had done just what they expect their customers to do: ‘Entertain the best that they can.’” In August, I flew to Southern California for visits to prominent audio products manufacturers Sonance, in San Clemente, and Harman International, in Northridge (see my story about JBL on p. 16). Traffic challenges on the 405 freeway make getting anywhere in L.A. less than efficient, and my drive from the LAX airport to San Clemente, at rush hour, was a perfect storm. As I sat in crawling 405 traffic, with 30 minutes left to my destination, Sonance’s director of residential channel marketing Mike Cleary popped up on my caller ID, phoning in to check on my status. “We’ll have a cold beer waiting for you when you get here,” he said before we hung up. Such…