Insurers need new customers
FOR insurers to sustain profitable growth, they needed to find new customers and address unmet, new and evolving needs, while retaining ample margin, says PwC Actuarial, Risk and Quants partner Renasha Govender. She said while in the past they had been able to generate value from their investment strategies, regulatory costs and constraints had meant that innovation with regard to products, integrated services and partnerships had proven to be key necessary drivers for continued financial success within the industry globally. Key indicators for the past decade demonstrated that growth in profitability was muted even before the pandemic. Combined IFRS (International Financial Reporting Standards) earnings grew in line with inflation and Value of New Business (VNB) margins trended slightly downwards. The industry had achieved VNB margins of between 2.7 percent and…