Safaricom risks being fined for 2hr-long system downtime
Safaricom risks being fined up to 0.1 per cent of its gross annual turnover for poor quality of service after its network failed yesterday. The Communication Authority said it has sought an explanation from Safaricom over the outage experienced on its network affecting its voice, data, SMS, M-Pesa and enterprise services for more than two hours. CA director general Francis Wangusi said the regulator will take action on Safaricom if the downtime was a result of its technical failure. “We are waiting to get an explanation of what happened. We should not have a communication breakdown in the country. If it was a deliberate move, we are going to take action,” Wangusi told journalists at the CA headquarters. Safaricom CEO Bob Collymore said, “Our engineers identified the root cause of…