RAIL union RMT has accused online ticketing platform Trainline of misleading customers, overcharging, and selling invalid tickets.
Following an RMT survey of more than 2,600 rail workers, the union claims the company is prioritising profits over passenger needs, leading to hidden fees, confusing fare options, and inaccurate information.
Trainline has strongly refuted the claims, arguing that many of the claims are baseless and incorrect.
Ninety per cent of survey respondents claimed that Trainline sold tickets that are invalid for passengers’ journeys, forcing them to pay additional fees or risk penalties. RMT members also claimed that fees were consistently higher than necessary, with 60% reporting that the platform failed to apply discounts.
Trainline disputes this, telling RAIL that it sells the same ticket types as train operators with the same terms…
