EMPLOYEE SATISFACTION HAS BEEN a growing issue for today’s business leaders—nearly six in 10 employees are quiet quitting, according to a 2023 Gallup report, which means they are putting in minimal effort on the job, causing decreases in productivity, customer loyalty, and profitability. This ongoing trend is costing the global economy $8.8 trillion, per the report.
Companies such as Teleperformance, however, have found successful ways to foster employee engagement. A global leader in digital business services, the Paris-based organization has created a culture in which employees feel heard and valued—ensuring individuals and the business thrive.
“Our founder and chairman, Daniel Julien, has said from day one that if you take care of your people, your people will take care of your customers,” says Alan Winters, chief people officer and…