Eager to please, the young man detailed our brunch choices and, after quite a wait, returned without the orders requested.
That he was flustered and embarrassed was blatant and he rapidly returned the food to the kitchen.
What finally came, despite another lengthy wait, was accurate beautifully presented and tasty.
When it was time to pay, I added a healthy tip.
This led to an interesting exchange.
“No,” he resisted, “why would you leave a good tip when I got the wrong order and you had to wait.”
And so it continued.
“Please explain,” he said.
The young man was in obvious pain, almost on the verge of tears, his confusion clearly melding with a history that predicted hostility and punishment and retribution in the wake of simple errors.
I…