As you listen to the please hold music, set the intention to be present, open, and curious. Bring awareness to your breathing. Feel your inbreath, feel your outbreath
As you hold, take a moment to prepare:
The person I am about to connect with has a body that experiences joy and pain—just like me. This is a person who has hopes, dreams, and fears, just like me.
Once the call has begun, keep in mind:
The chances are pretty good that at some point, this person has known sadness, been disappointed, felt angry, hurt, abused, or confused. They have had to stand in lines, wait to be served, or fight for fairness, just like me.
Remember:
This person might have a family they love and care for, just like me. They…