I think you’d agree that any private American corporation with over 120 years in business is a success. They have endured several wars, the Depression, recessions, strong competition, strikes and high interest rates many times over — yet they may still be making the same basic products. They must be doing many things correctly, remaining relevant and making four or five generations of customers happy.
Could their secret be focusing on “continuous improvement”? And along the way, in those 120 years, did they assume that improving product design, marketing, manufacturing systems, materials procurement, employee benefits and their relationship with their sales force would all go well, if they always strived for improvement on all fronts?
That’s where I’m at, more specifically, where WE are at. We are carrying on from…