In Search of the Tech-Savvy Airport
ALL WE WANTED was to answer a simple question: Which U.S. airports are best at meeting travelers’ tech needs? The question was simple, but finding the answer was anything but. In fact, it ended up being the most complex project in PCWorld’s 30-year history, requiring two editors, one in-house researcher, 31 field researchers, four months of labor, hundreds of phone calls, the support of dozens of airline and airport personnel, and even the cooperation of the TSA. “Today’s air passengers routinely carry laptops, smartphones, and all manner of connected mobile devices,” explains Senior Editor Mark Sullivan, who oversaw the project and wrote “The 20 Best Airports for Tech Travelers” (page 66). “To learn how well airports support these travelers, we had to outfit researchers with similar gadgetry and send them to the…