We’re living in convenient times where consumers are spoiled for choice when it comes to shopping experiences. Since Covid-19, many people started warming up to the idea of online shopping and, as it grows tremendously, retailers have no choice but to hop on the bandwagon.
Dion Chang of Flux Trends, pictured, a local trends analysis company that distils, translates and packages trend insights into business strategy, breaks down the trends currently impacting the retail industry and the importance of online presence.
He believes “seamless service and user experiences, considered design and a high-value shopping experience can draw customers from their hermit states”.
With the age of the “hermit consumer” heralded by publications such as The Economist, consumers continue to turn inwards post-Covid-19, spending more time at home and acting accordingly…