STOP. START. CONTINUE…
Cruising at an altitude of between 30,000 and 40,000ft as I write this letter, the experience of international travel after two plus years is quite surreal! While it has been said 1,000 times before – and is even more so evident as I venture outside the borders of New Zealand – the world is much changed post-Covid. And, who’s to say that we’re even at that post-stage. But, if Covid-19 has taught us anything, it’s that life does go on, if only in new and different iterations. We adapt, evolve, and make the most of thriving in the situations we find ourselves. Take for instance Air New Zealand’s Ask Oscar chatbot designed to help passengers navigate the ins and outs of international travel in a virtual reality, or the airline’s bid to…