EVERY SPACE has its KPIs. Shops have to sell merchandise, while being an active part of a community, offering experiences, dovetailing with a dot-com and satisfying other current requirements. Hospitality venues need to be fully booked and to do pretty much the same things that shops do. Offices must provide staff with a congenial work environment that also allows for focused tasks – and that makes a lasting impression on visitors. Each location operates according to its own programme of demands.
It’s an entirely different story, though, in the field of healthcare, where the impact we expect from correlated institutions is to make sick people better. A crucial goal, yet little money and attention are given to the interior design of hospitals and clinics. As a result, we enter what…