CHICAGO – White, frosty, imposing (for numerous reasons) and giving rise to a ‘help, I’m drowning’ cry of despair: the hospital is one of the last public facilities to remain in its ivory tower, despite all efforts to add an air of cheer and optimism. Humanizing a medical institution isn’t easy, though; the hospital is, by definition, a place that you’d rather be ‘out of’ than ‘in’.
For those without a choice, there’s hope at the new Shirley Ryan AbilityLab in Chicago (formerly the Rehabilitation Institute of Chicago), a haven for patients with highly complicated conditions, such as traumatic brain and spinal-cord injuries, stroke, limb loss and cancer. The focus of this 27-storey hospital is ‘patient user experience’, achieved through shared spaces used by patients, doctors and researchers simultaneously. The…