In theory, prescribed debt offers relief: if a debt hasn’t been acknowledged, paid, or legally pursued within three years, it’s no longer enforceable. But in reality, many South Africans are still being hounded for these expired debts, and most don’t know they have the right to say no.
Many consumers don’t realise they have rights when it comes to old debt. If you haven’t made a payment, acknowledged the debt, or been legally pursued in three years, it may be prescribed, and no longer legally recoverable. But even a simple phone call where you say, ‘I’ll pay when I can’ can restart the clock.
The National Financial Ombud (NFO), South Africa’s financial watchdog for consumer justice, handled 40,859 cases in its first year (March 2024–March 2025) across banking, credit, insurance,…