The National Financial Ombud Scheme (NFO) announces a sharp rise in digital banking fraud complaints, with cases surging from 1,436 between January and May 2024 to 2,483 during the same period in 2025, a staggering 73% year-on-year increase.
The NFO says while ATM card complaints also increase, from 237 to 332, they remain significantly lower than virtual card fraud cases. Between January 2024 and May 2025, digital fraud complaints outnumbered ATM-related complaints by 3,350, signalling a dramatic shift in card fraud from plastic to virtual. With virtual banking cards now available across all major digital banking platforms, and easily loaded onto mobile phones and wearable devices, the NFO confirms that virtual cards are rapidly overtaking traditional physical cards and cash in popularity.
“Unfortunately, this digital alternative is also increasingly being…
